• Your Neighborhood Front Desk

    The first NYC storefront for concierge services: host and guest key exchange, luggage storage, and package acceptance.

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Luggage Storage & Delivery

Luggage Storage & Delivery

Store your luggage with us while you explore NYC! It's safe, secure, and time-saving. No reservation needed!

Key Exchange

Key Exchange

Trustworthy, reliable and convenient key exchange in a secure storefront. Keys are accessible 24/7 with a reservation.

Package Acceptance

Package Acceptance

Never miss another delivery again! Whether it's groceries or Amazon, we accept your package and hold them securely until you can get it. No doorman? No problem. LOWER EAST SIDE & BROOKLYN LOCATIONS ONLY.

Cleaning & Turnover

Cleaning & Turnover

Why waste your time cleaning up after guests? We do it for you for the best price in town. Services include cleaning, linen service, and restocking.

Tours & Attractions

Tours & Attractions

Book a bus tour, buy Broadway tickets and more in one of our stores -- and get a discount code!

Airport Transportation

Airport Transportation

Book Airlink transportation or a car service to La Guardia, JFK and Newark airports in-store. It's the best price in town.

Get in Touch Now

Email or visit us to learn more.

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New York City Locations

We Love What Our Customers are Saying!

Testimonials

Kent D.

Kent D.

Neighbor / Package Acceptance

I absolutely love these ladies. They are so warm, friendly, neighborly and accommodative. I just moved to the block and I feel like I have three new best friends! $14.99/month for unlimited package deliveries is a ridiculously cheap substitute for a doorman/concierge (which none of us have down here). Communication is outstanding -- I hear from them long before my tracking services catch up that a package has been delivered. Please support our neighborhood entrepreneurs!

Tony L.

Tony L.

Traveler / Luggage Storage

Great customer service and team, also quick and easy to drop-off and pick-up. We used City CoPilot for a recent NY trip both before checking in our hotels and after we've checked out. I would use them again in a heartbeat.

Nils E.

Nils E.

AirBnB Guest / Key Exchange

Finally, a full front desk service as only New Yorkers could provide. I'd rather leave/pickup keys with City CoPilot rather than a random bar when doing an Air B&B, then check luggage with them to enjoy my day before my flight.

Watch how we simplify city life