City CoPilot‘s first storefront launched in 2014 in the Lower East Side as New York City’s first “front desk” for tourists without a hotel concierge and locals as well. They offer short-term luggage storage, 24/7 key exchange, apartment cleaning and turnover, airport transportation to all major NYC airports, as well as package acceptance for locals without a doorman.
They’ve expanded into Midtown Manhattan (located inside the Gray Line Visitor Center in Times Square), where guests can also conveniently book tours and attractions while they pick up their Airbnb key or drop off their suitcases. They will open a Brooklyn store in Williamsburg in late October.
Their 60 5-star customer reviews on Yelp don’t lie: City CoPilot is a reliable, secure place for luggage storage in midtown Manhattan, downtown New York, and soon, Brooklyn, and a nicer alternative to luggage lockers.