Company Updates

Cyber Monday Missed Package

City CoPilot Thanksgiving Hours And Cyber Monday Reminder

Cyber Monday Missed Package











City CoPilot Thanksgiving holiday store hours and updates:

  • The Lower East Side location will be open Thanksgiving Day with limited hours from 9:00 am – 6:00 pm.
  • Brooklyn location will be closed on Thanksgiving Day for luggage storage and package acceptance. Lockbox key exchange will be available as usual.
  • Midtown Manhattan location will be closed on Thanksgiving Day for luggage storage and package acceptance. Lockbox key exchange will be available as usual.

Brooklyn and Midtown Manhattan lockboxes will be loaded in the morning at 9:00 am and checked at 3:00 pm. If you have a last-minute reservation on Thanksgiving Day, your final chance to make it is at 3:00 pm.

And don’t forget to send your Cyber Monday purchases to City CoPilot — you don’t have to miss a FedEx, UPS or USPS delivery this holiday season! We make life without a doorman easier.

City CoPilot Williamsburg

Yo, Williamsburg! We’re Bringing Brooklyn Luggage Storage

City CoPilot Williamsburg


We are literally the Beastie Boys song “No Sleep Till Brooklyn” right now. That’s right: City CoPilot will be rocking NYC visitors’ luggage storage and key exchange needs eight seven days a week in Williamsburg this October! (We’ll keep you posted on the exact date.)

Opening our third store at 332 Hooper Street (near Marcy Avenue and Hewes Street stops) means we’re officially bi-borough, joining our midtown Manhattan store and Lower East Side flagship. We’re beyond excited to serve hosts, guests and locals in Brooklyn. Just don’t mind us if grow handlebar mustaches and buy drop-crotch leather pants.

Stay tuned for more details on our Williamsburg store

city copilot times square

We’re Opening A New Storefront!

city copilot times square

HUGE NEWS: City CoPilot is expanding to Times Square! Above is a sneak peek of the new storefront located inside the Gray Line Visitor Center at 777 8th Avenue (in between 47th and 48th Streets) opening August 8th.

We can’t wait to serve Hell’s Kitchen and Midtown Manhattan the same trusted front desk services as our Lower East Side storefront: luggage storage, key exchange, cleans, airport transportation, and…

The new storefront is literally INSIDE the best sightseeing and Broadway ticket purchasing spot in the city, so NYC tourists who use City CoPilot Times Square can take care of everything they need for their trip in our convenient new location. We’re pretty psyched about it.

Stay tuned — we’re only going to keep growing!

Happy Holidays! We’re Open!


City CoPilot wishes you happy holidays and a wonderful 2016!

Because you’re our #1

priority, we’re open on Christmas and New Year’s! Our holiday hours are:

Christmas Eve, 9 AM to 5 PM
Christmas Day, 10 AM to 5 PM
New Year’s Eve, 9 AM to 5 PM
New Year’s Day, 10 AM to 5 PM

Swing by 166 Allen Street and join us in listening to Mariah Carey’s “All I Want For Christmas Is You” on repeat. (JK, we also play the “Home Alone” soundtrack.)

Warmest wishes,

Team City CoPilot

Updates To Package Acceptance Terms Of Service

First: we are so thankful for you! Ahead of Cyber Monday, we want to let you know we updated our package acceptance terms of service. Here’s the lo-down:

  • Packages per day. Monthly unlimited package subscribers are limited to

    5 packages per day. Please try to space out your deliveries if possible. We are a SMALL, dedicated team.

  • Time limits. If you haven’t picked up your package within 5 days of City CoPilot accepting it, we gotta charge $1.00 per day per package.
  • Over-size packages. We have tried to be accommodating, but any package that weighs more than 25 pounds or is larger than 2×2 cubic feet must be picked up within 24 hours. There will be a $2 fee per oversize package per day after 24 hours.
  • Perishable items. Did you order some fancy cheeses from Denmark? Yum! But head’s up: anything pershable must be retrieved from us within 2 hours of getting our e-mail notification that it arrived. We do not have refrigeration.

We wish all our CoPilots a happy, relaxing, and safe Thanksgiving to you and yours!